Refund policy

Return & Refund Policy

At NOREVIK, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Return Period

You may request a return within 30 days of receiving your order.

After 30 days, returns will only be accepted where required by applicable consumer law or where a genuine manufacturing defect is covered by warranty.

Return Conditions

To be eligible for a return, your item must:

Be unused and unassembled.
Be in its original condition.
Be returned in its original packaging with all accessories and parts included.
Be accompanied by proof of purchase.

Items that have been assembled, used, damaged by the customer, or returned without their original packaging may not qualify for a full refund.

How to Start a Return

To request a return, please contact us at:

support@norevik.co.uk

Please include:

Your order number
The reason for your return
Photos or videos if the item is damaged or faulty

All returns must be authorised before any item is sent back.

Once your return request has been approved, we will provide the correct return instructions and return address.

Returns sent without prior authorisation may not be accepted.

Return Shipping Costs

If you are returning an item because you changed your mind, you are responsible for the return shipping costs.

If the return is due to:

a damaged item,
a faulty product,
an incorrect item received,

we will arrange an appropriate solution, including replacement, repair or refund where applicable.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, faulty, incomplete or incorrect, please contact us within 48 hours of delivery.

To help us resolve your issue quickly, please include clear photographs or videos showing the problem.

Vacuum Packed Furniture

Certain upholstered furniture is vacuum packed for transport.

Once vacuum packaging has been opened and the furniture has expanded, we may be unable to accept returns for change-of-mind reasons because the product can no longer be repacked for resale.

This does not affect your statutory rights if the product is faulty or damaged.

Exchanges

If you would like a different item, we recommend returning your original purchase (once approved) and placing a new order.

Where possible, we may also offer an exchange for the same item if it is faulty or incorrect.

Partial Refunds

We reserve the right to issue a partial refund if:

the item has been used or assembled;
parts or accessories are missing;
the original packaging is missing or damaged;
the item has been returned in a condition that reduces its resale value.

Any deduction will be assessed fairly according to the condition of the returned item.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

Refunds are normally processed within 3–5 working days after the returned item has been inspected.

Depending on your payment provider, it may take several additional working days for the funds to appear in your account.

Order Cancellation

Orders may only be cancelled before they have been dispatched.

If your order has already been shipped, you will need to follow our standard return procedure after delivery.

Your Consumer Rights

Nothing in this Return & Refund Policy affects your statutory rights under the consumer protection laws of England, Wales, Scotland or Northern Ireland.